PRIVACY & COOKIES POLICY...
PRIVACY POLICY SUMMARY
(THE SHORT, FRIENDLY VERSION)
The Felting Flock is committed to safeguarding the privacy of our service users, website users and social media users.
We will never misuse or abuse your data.
We believe our use of your data is fair and reasonable, and don’t use it for anything other than the purposes it was given.
We don’t share your data, unless absolutely necessary for service delivery or for security issues. We will never sell your data.
We have checked that we are happy with all the services we use to help us manage data to make sure they are up to our standards.
We only collect the data we need to deliver our service and website, and only keep it for as long as is required.
We know and respect your rights to your data that we hold.
We do use cookies through third party providers (Subbly, Stripe, Facebook and Instagram) to enable us to offer you the best service and experience.
We do everything we can to ensure the safety of your data.
FULL PRIVACY POLICY
Last updated on 7th February 2023
1. INTRODUCTION
1.1 The Felting Flock is committed to safeguarding the privacy of our service users, website users and social media users.
1.2 This policy applies where we are acting as a data controller (The Felting Flock, 61 Bridge Street, Kington, HR5 3DJ, UK) with respect to the personal data of our service users, website users and social media users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 The Felting Flock provides services through third party websites, namely, Subbly, Stripe, Facebook and Instagram. Subbly, Stripe, Facebook, and Instagram use cookies on their websites. Insofar as those cookies are not strictly necessary for the provision of services, Subbly, Stripe, Facebook and Instagram will ask you to consent to the use of cookies when you first visit their websites.
1.4 In this policy, "we", "us" and "our" refer to The Felting Flock.
1.5 In this policy, “social media” refers to any social media activity The Felting Flock is part of, namely, Facebook and Instagram. This includes any activity directly on The Felting Flock social media pages and any activity (including sales) within other Facebook groups under the name of The Felting Flock or Nicola Dean.
1.6 By using our services, website and/or social media you agree to the collection and use of information in accordance with this policy.
2. CREDIT
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
3. HOW WE USE YOUR PERSONAL DATA
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2 We may process data about your use of our services, website and social media ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is from Subbly, Stripe, Facebook, Instagram and our website. This usage data may be processed for the purposes of analysing the use of our services, website or social media. The legal basis for this processing is our legitimate interests, namely monitoring and improving our services.
3.3 We may process your information included in your personal profile on our website, Facebook or Instagram ("profile data"). The profile data may include your name, address, telephone number, email address, gender, date of birth, relationship status, interests and hobbies, goals and aspirations, health related information and business details. The profile data may be processed for the purposes of enabling and monitoring your use of our services, website and social media. The legal basis for this processing is our legitimate interests, namely the proper administration of our services, website, social media and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4 We may process your personal data that are provided in the course of the use of our services ("service data"). The service data may include your name, address, telephone number, email address, gender, date of birth, relationship status, interests and hobbies, goals and aspirations, health related information and business details. The source of the service data is you. The service data may be processed for the purposes of operating our website, social media, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, social media and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.5 We may process information that you post for publication through our website, social media or through our services ("publication data"). The publication data may be processed for the purposes of enabling such publication and administering our website, social media and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website, social media and business.
3.6 We may process information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is your legitimate interests, namely the request for service information and communication and our legitimate interests, namely, the proper administration of our website, social media and business.
3.7 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships and administration of our website, social media and business.
3.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website or social media ("transaction data"). The transaction data may include your contact details, your payment method and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website, social media and business.
3.9 We may process information that you provide to us for the purpose of subscribing to our email notifications ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.10 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website and social media may generate metadata associated with communications made using their contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, social media and business and communications with users.
3.11 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.12 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.13 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.14 Please do not supply any other person's personal data to us.
4. ADVERTISING
4.1 We may use third-party service providers to show advertisements, which may include targeted advertisements on a third party website after you have visited our website. We and the third party service providers use cookies to inform, optimise and measure performance serve ads based on your previous visits to our website.
Please note at this time we do not recognise automated browser signals regarding track mechanisms, which may include ‘do not track’ instructions.
4.2 We may use Facebook advertising. You can learn more about interest-based Facebook advertising from Facebook by visiting: https://www.facebook.com/help/568137493302217 you can also visit: https://www.facebook.com/privacy/explanation for more information on Facebook’s privacy policy.
5. PROVIDING YOUR PERSONAL DATA TO OTHERS
5.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5.2 We may disclose your name and address to our suppliers or subcontractors insofar as reasonably necessary for processing a contract between you and us.
5.3 We may disclose your name and address to Royal Mail insofar as reasonably necessary for processing a contract between you and us. You can find information about the Royal Mail privacy policy and practice at https://www.royalmail.com/privacy-notice.
5.4 Financial transactions relating to our website, social media derived sales and our services are handled by our payment services providers, Stripe. We will not store or collect your payment card details; that information is provided directly to our payment service providers. The payment service providers we work with adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help to ensure the secure handling of payment information. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about how the payment services providers' use your personal information by reading their privacy policies and practices at https://stripe.com/gb/privacy
5.5 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5.6 We may engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, or similar transaction or proceeding that involves the transfer of the information described in this policy. In such transactions, customer information is typically one of the business assets that is transferred or acquired by a third party. In the unlikely event that we or substantially all of our assets are acquired or enter a court proceeding you acknowledge that such transfers may occur and that your personal information can continue to be use as set forth in this policy.
5.7 We may have links on our website or social media to other websites or social media accounts that we do not operate. If you click on a third party link, you will be taken directly to that website or social media account which is governed by its own privacy notice/policy. As we do not control third-party websites or social media accounts we assume no responsibility for their content, policies or practices.
6. INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA
6.1 In this Section 6, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
6.2 We have offices in United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws in the United Kingdom.
6.3 Facebook and Instagram (owned by Facebook) are situated in both Ireland and United States. The European Commission has made an "adequacy decision" with respect to the United States. Transfers to the United States will be protected by appropriate safeguards, namely EU-U.S. Privacy Shield. You can find Facebook’s privacy policy at https://www.facebook.com/about/privacy and information about the Privacy Shield at https://www.facebook.com/about/privacyshield. You can view the Instagram Privacy Policy at https://help.instagram.com/519522125107875.
6.4 Our payment provider, Stripe is situated in the United States. The European Commission has made an "adequacy decision" with respect to the United States. Transfers to the United States will be protected by appropriate safeguards, namely EU-U.S. Privacy Shield. You can find Stripes privacy policy at https://www.facebook.com/about/privacy and information about the Privacy Shield at https://stripe.com/gb/legal/privacy-shield-policy.
6.5 Our email provider is based in United Kingdom. The European Commission has made an "adequacy decision" with respect to the data protection laws in the United Kingdom. To view our email providers Privacy policy please visit: https://www.123-reg.co.uk/terms/privacy.shtml
6.6 You acknowledge that personal data that you submit for publication through our website, social media or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
7. RETAINING AND DELETING PERSONAL DATA
7.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
7.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.3 We will retain your personal data as follows:
(a) Personal data will be retained for a minimum period of 1 year, and for a maximum period of 7 years following the completion of a contract between you and us and/or taking steps, at your request, to enter into a contract occurred, whichever is the latest.
7.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of your personal data will be determined based on our legitimate interests and legal obligations of our business.
7.5 Notwithstanding the other provisions of this Section 7, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7.6 We believe we use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft, and unauthorised access, use and modification. Unfortunately, no measure can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.
7.7 Our website, social media and services are not directed at children under 18. If you learn that a minor of yours has provided us with personal information without your consent, please contact us.
8. AMENDMENTS
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 If you continue to use our website, social media and services after changes are in effect, you automatically agree to the revised policy.
9. YOUR RIGHTS
9.1 In this Section 9, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
9.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure (also known as the right to be forgotten);
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
9.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
9.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
9.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
9.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
9.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
9.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
9.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
9.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
9.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
9.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
9.13 You may opt out of promotional emails from us at anytime. If you do not wish to receive promotional emails you can unsubscribe using the ‘unsubscribe’ link at the bottom of any promotional email from us.
9.14 You can opt out of online targeted advertising within the advert itself or by visiting Digital Advertising Alliance http://www.aboutads.info/, the Digital Advertising Alliance of Canada in Canada http://youraddchoices.ca/ or The European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/. You can also opt out of the Digital Advertising Alliance using your mobile phone.
9.15 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 9.
10. ABOUT COOKIES
10.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
10.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
10.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
11. COOKIES USED BY OUR SERVICE PROVIDERS
11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website or social media.
11.2 We use Stripe to allow us to provide our services. You can view the privacy policy of this service provider at https://stripe.com/gb/privacy. You can view the cookies policy of this service provider at https://stripe.com/gb/legal/cookies-policy
11.3 We use Subbly to allow us to provide our services. You can view the privacy policy of this service provider at https://www.subbly.co/privacy. You can view the cookies policy of this service provider at https://www.subbly.co/cookies
11.4 We use Facebook to allow us to provide our services. You can view the privacy policy of this service provider at https://www.facebook.com/about/privacy. You can view the cookies policy of this service provider at https://stripe.com/gb/legal/cookies-policy
11.5 We use Instagram to allow us to provide our services. You can view the privacy policy of this service provider at https://help.instagram.com/519522125107875. You can view the cookies policy of this service provider at https://help.instagram.com/1896641480634370?ref=ig
12. MANAGING COOKIES
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website or social media.
13 DISCLAIMER
13.1 This policy may be changed at any time at the discretion of The Felting Flock. We will post any updates to this policy on this page. If you continue to use our website, social media and services after those changes are in effect, you automatically agree to the revised policy.
14 FURTHER INFORMATION
14.1 If you have any questions or require further information please contact us using the methods in section 16.
15. OUR DETAILS
15.1 Our website and social media are operated by The Felting Flock.
15.2 You can contact us:
(a) by email admin@thefeltingflock.com
(b) via our websites contact page;